My bad ongoing experience with San Diego Computers
Written by QBN
A visitor to this site posted this bad experience with San Diego Computers.
My partner and I dropped off 2 broken hard drives for repair at one of the drop-off locations for San Diego Computers in December 2005. (There are drop-off locations since the company is trying to maintain a secure facility.) It's nearing July 2006. The company still has our hard drives and apparently recovered data. Here are examples of what our dealings with this company have been like for us in the past 6-7 months:
the first few months, we had to repeatedly call and email every 2 weeks
or so to get updates on the work on the hard drives. Each time, the
response was that the technicians hadn't gotten to it yet. We had to
take the initiative since the company wasn't keeping us informed about
- We requested that a specific number of hours be spent fixing the
hard drives; we did not request data recovery. Yet they performed the
data recovery and expect us to pay for the data recovery work, which is
beyond the number of hours we had specified.
- Several different times, customer representatives told us we could
pick up the hard drives at a specific location at a certain time, but
when we checked the location, the hard drives weren't actually there.
The representatives didn't even let us know the hard drives wouldn't be
there for us to pick up.
- My credit card was charged $800, which I only found out
about when I checked my statement. I did not authorize this charge, and
the company did not inform me about the charge or justify the charge
with an invoice. (We're currently working on disputing the charge
through the credit card company - wish us luck!)
company has failed to provide a detailed invoice of
the work done on our hard drives although different customer
representatives said they would.
- The company website and at least 2 different ads
state that San Diego Computers was "operated by former UCSD professor"
or "founded by a former UCSD computer professor." But when asked, they
refuse to prove this claim by giving the name of this former UCSD
In short, our experience with San Diego Computers has been frustrating and disappointing. There has not been a resolution yet since they still have our hard drives and we're disputing the credit card charge. Some lessons that I take from this experience thus far: back up my data, check the Better Business Bureau, and document all exchanges with a company. I'll be back with updates on our situation.